Refund Policy
Refund or wallet restoration eligibility depends on transaction status, provider confirmation, available evidence and whether a verified platform-side error occurred.
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Everything you need to know
Clear information about IndoPe services, account safety and the responsibilities that help protect every transaction.
Failed or duplicate deposits
A failed deposit is not credited unless payment is verified as received. Duplicate deposits or duplicated requests may be reviewed using the UTR, amount, date and provider records. Credit or refund remains subject to verification.
Failed withdrawals
If the configured payout provider reports a failed withdrawal after wallet debit, IndoPe may reconcile the request and restore eligible funds. Provider-pending requests may need to remain open until a final status is available.
Wrong receiver transfers
A wallet transfer sent to the receiver selected and confirmed by the user is generally non-refundable. IndoPe may help review the record but cannot promise recovery from the recipient.
QR payment disputes
Verify the receiver and amount before confirming. A failed QR payment should be checked in transaction history before retrying. Completed payments for goods or services may require merchant cooperation and transaction evidence.
Merchant disputes
Product quality, cancellation, delivery and service disputes should first be raised with the merchant. IndoPe may review payment records but does not automatically reverse a completed merchant payment.
Rewards, fees and non-refundable cases
Claimed or fully distributed rewards, completed correct-recipient transfers, consumed services, valid platform fees and losses caused by disclosed credentials are normally non-refundable, except where required by law or a verified platform error.
Verification requirements
Provide the registered phone number, transaction ID, amount, date, issue type and relevant screenshot. Reviews may require provider or merchant confirmation and may be delayed due to network, provider or evidence limitations.
Frequently asked questions
Quick answers to common questions about this IndoPe service.
How long does a review take?
There is no universal guaranteed timeline. Straightforward cases may resolve sooner, while provider, merchant or security verification can take longer.
Should I retry a pending payment?
Check history first. Retrying before the first request receives a final status may create a duplicate request.
This information should be read together with the current IndoPe account, transaction and platform policies. Never share your password, OTP, session cookie or complete API credentials.
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