IndoPe Support
Use the relevant history page and official support channel to resolve account, wallet, QR, merchant, rewards or API issues.
Official informationPublished by IndoPe.in
Security focusedClear safety guidance
Support availableOfficial Telegram assistance
Everything you need to know
Clear information about IndoPe services, account safety and the responsibilities that help protect every transaction.
Login and recovery
Use Recover Password with the registered phone number and linked Telegram verification. If Telegram is unavailable or account details do not match, contact support without sharing passwords or OTPs.
Wallet, deposits and withdrawals
Check transaction, deposit and withdrawal history first. Provide the transaction ID or UTR, amount, date, registered phone number and screenshot. Payout cases may require configured provider verification where applicable.
QR Pay
For scan, upload or pasted QR issues, state whether the QR was static or dynamic and provide the displayed receiver, amount, error and transaction ID. Do not publish the full raw QR token.
Merchant support
Provide the merchant business name, payment reference, settlement ID, report date range and issue type. Merchant disputes may require records from both buyer and merchant.
Rewards support
Provide the reward reference, creator or claim context, displayed eligibility rule and status. Expired, completed or ineligible rewards may not be reopened as per platform policy.
API support
Provide the endpoint, approximate request time, response code and redacted error details. Never send the full API key or token. Rate-limit and unauthorized-use cases may require account review.
Expected response
Initial response and final resolution times vary. Provider, merchant, fraud or reconciliation cases may take longer and may be delayed due to provider or network issues.
Frequently asked questions
Quick answers to common questions about this IndoPe service.
What details speed up support?
Issue type, registered phone number, transaction or request ID, amount, date, exact error and a relevant screenshot.
Where can I find IDs?
Use Transactions, Deposit History, Withdrawal History, Merchant Reports, Settlements or Reward History, depending on the issue.
Will support ask for an OTP?
No. Never share an OTP, password, session cookie or complete API credential.
Need help with an IndoPe account or transaction?
Keep the registered phone number, issue type, relevant reference and screenshot ready. Never share passwords or OTPs.
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